IT Support Services Specialist

The South Adams County Water & Sanitation District (SACWSD), dedicated to providing affordable and sustainable water resources to its customers, is seeking an individual to join the IT Department.

This role is ideal for an experienced IT professional with strong working expertise in Microsoft 365 (M365) administration and hybrid (cloud/on-premises) environments, who thrives in a collaborative team setting, enjoys sharing knowledge, and serves as a trusted technical resource to both IT staff and business users.

This position will provide support for the Districts’ IT systems, applications, and users including:

M365 Administration

·        Support administration of core M365 services including Exchange Online, Azure AD (Entra ID), SharePoint Online, Teams, and Intune

·        Assist with user lifecycle management (provisioning, licensing, MFA, conditional access, identity governance)

·        Help maintain service health, security baselines, compliance policies, and tenant configuration

·        Contribute to improving collaboration, productivity, and secure access across the organization

Hybrid Infrastructure Support

·        Support on-premises Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and file services

·        Assist with hybrid identity, Azure AD Connect, and cloud/on-prem integration

·        Support server maintenance, patching, monitoring, and overall system health

·        Participate in backup and disaster recovery operations and modernization initiatives such as virtualization and cloud migration

Security & Endpoint Management

·        Collaborate with IT team members to support security, device management, and system health across M365 Defender, Intune, endpoint protection, and network systems

·        Support implementation and maintenance of security best practices across cloud and on-prem systems

·        Support administration of access control systems (door, gate, card access, cameras)

End-User & Systems Support

·        Provide Tier 2/3 escalation support for hardware, software, and network issues

·        Support desktops, laptops, mobile devices, AV systems, phones, radios, and IOT

·        Educate and guide end users and team members on technology best practices and effective use of M365 tools

·        Act as a reliable resource to departments, helping users improve productivity and security through proper use of technology

Systems & Operational Improvement

·        Contribute to evaluation and implementation of IT solutions, hardware, and software

·        Develop and maintain clear documentation, SOPs, and knowledge base content

·        Support standardization of processes and continuous improvement efforts across the IT environment

Application Support

·        Help coordinate with vendors, internal stakeholders, and IT leadership to ensure application reliability and performance

·        Provide support for business applications and assist with troubleshooting as needed

Qualifications:

·        Candidates should have a bachelor’s degree in computer science, information technology or related field OR equivalent combination of education and experience.

·        Demonstrated technical support experience. 5+ years of IT experience, including systems administration in hybrid environments.

·        Strong troubleshooting skills, customer-focused mindset, and ability to work collaboratively across teams

Successful candidate will be required to complete a drug screen and background check prior to employment.

Hiring Salary Range: $41.89-$50.00/hr

The District offers a comprehensive benefits package including 100% medical/dental premiums paid with meeting wellness goals as well as vision, basic life/disability, money purchase pension plan, 457 savings plan, paid time off (PTO), paid holidays, EAP (employee assistance plan) pet insurance and discount partners.

Visit https://jobs.southadamswaterco.gov/jobs for more information and to apply. Open until filled.